Our Services

Employee Relations/Case Management

We provide independent, objective and expert advice and hands on support around the management of employee issues which require formal HR processes.  These may include disciplinary and grievance investigations; hearings and appeals; performance and capability and absence management.

Investigations

We conduct disciplinary and grievance investigations with complete impartiality and professionalism. Our process is guided by integrity and transparency, ensuring a psychologically safe environment. We deliver structured, evidence-based reports that provide organisations with clear, informed decision-making.

Serious Incident Reviews

We conduct comprehensive reviews of serious incidents, delivering clear recommendations, risk management guidance, and actionable learning outcomes. Our team also facilitates reflective practice sessions to support professional development and drive organisational improvement.

Change Management

Navigating organisational change can be complex and challenging — but with the right guidance, it becomes an opportunity for growth. We will partner with you to manage change with clarity, confidence, and care.

Whether you’re restructuring to improve efficiency, managing redundancy processes, or handling TUPE, our approach ensures compliance, transparency, and respect. We combine strategic insight with practical support to minimise disruption, protect employee rights, and maintain business continuity.

Our goal is simple: to help you turn change into a positive, transformative experience for your organisation.

Recruitment & Selection

We support every stage of recruitment, from reviewing your organisational structure to creating role profiles, job descriptions, and person specifications. Our team manages adverts, selection processes, interviews, appointments, and induction, ensuring a seamless and professional experience.

Wellbeing

We help you create a healthy, positive workplace by facilitating constructive conversations and resolving conflicts quickly. Our team can guide you in choosing and implementing Occupational Health solutions, employee assistance programs (EAPs), and tailored reward and benefits packages — all designed to support your people and strengthen your organisation.

Business Strategy

We work alongside your leadership team to co-create strategies that reflect your values, culture, and vision. Through interactive workshops and collaborative reviews, we ensure your strategic direction remains aligned with organisational goals and delivers measurable impact.

Professional Transcription Services

We will support your meetings, providing accurate, confidential transcription services for interviews and investigations.

We’re here to help

Whether you need ongoing HR support or help with a one-off project, we’re here to help. Let’s start a conversation about how SmithKnowles Consultants can support your organisation.

Pearl representing integrity, loyalty and professional expertise at SmithKnowles Consultants

Suzy Knowles

Director & Chartered MCIPD